• What is this site about?

  Changing a MySpace layout is so damn hard! We had soooo many troubled users coming to one of our other sites looking how to updated their MySpace backgrounds.

  So we wanted to create a site that is so easy for users to change their MySpace layouts that even their grandmas can do it! You can read more on our about page.

• Why do you ask me for my MySpace login info?

  We wanted to make it into 1-2-3 easy steps for users to update their layouts. In order to do that we need to ask user's MySpace account info so we can insert the code on their behalf.

• Is my MySpace account info safe? Are you trying to spam me???

  Yes, it is 100% safe as we DON'T store the MySpace password anywhere on our servers and we only use them to insert or undo your layout.

  You can also hopefully tell from tens of thousands of our happy users that we are not a phishing site! Check out our testimonial pages and our users' profiles.

• If so, why I am able to login to your site using my MySpace info?

  When users enter their password to login to our site, we encrypt their password and match it against the encrypted version of the password that we do store on our servers.

  We have no ability to unencrypt the password, and as far as we know, neither does anybody else (except maybe NSA!). Thus, this is just to uniquely identify the user to show them their history and link them to their MySpace account.

  So, even if hackers get access to our database, they have no ability to retrieve/decrypt any passwords (and neither do we). Please read our blog entry for more details and feel free to contact us if you have further inquiries.

• What happens if I change my MySpace password?

  You can simply create a new layout and we are smart enough to link to your account :) If you just wanted to see your layout history, you can log in using your old password, and once you create a new layout, we update your info with your new password.

  Either way, let us assure you that nobody can access your password as we use a technology to encrypt them. You can read our blog for more details.

• How do I delete my account with you?

  It's sad to see you leave, but you can delete your account here:(

Troubleshooting

• How do I delete your layout from my MySpace PROFILE page?

  GAH! Too bad you didn't like the layout :(

  Click this link and we will remove it for you automatically (yes, we like spoiling our users)

  OR, You can follow this instruction to do it on your own (if you have difficulty, just use the above link, alright?)

   

  
  

  To delete your profile layout:

  1. Log in to your Myspace account on MySpace.com
  2. Click "Edit Profile"
  3. Remove everything between the <div class="coolchaser"> tags inside the "About Me" box. IT SHOULD BE ALL THE WAY AT THE BOTTOM OF THE BOX
  4. Click "Save All" at the top

  It might also help to watch our movie on how to update your MySpace profile manually. Deleting is almost the same thing. Just do the reverse.

  I receive feedback from many users saying "I tried everything but your layout is still there!" I try my best to help out people and find out that 99.9% of the time they aren't removing the right code. If you are having a hard time finding where the code is, try removing EVERYTHING inside the About Me box (keep a backup of all your text!) and delete them.

  Still not right? Did you use MySpace's Profile Editor? They insert their layout differently so you need to go back to their editor and hit "clear all."

• How do I delete your layout from my MySpace BLOG page?

  To delete your blog layout:

  1. On your user home page under the "control panel", click "Blog"
  2. Then, you will see your Blog Control Panel. Look for the section titled “My Controls” under your default picture.
  3. Scroll all the way to the bottom and click ‘restore to default’.

  Here's a link to a screenshot Heathaaa! took for those who cannot seem to find the "customize blog" link: http://forums.coolchaser.com/forums/3/topics/312

• New layout flashes on screen for a second and goes back to the old one. How come?!

  You probably used the Myspace Profile Editor.

  MySpace inserts their layout differently from other 3rd party sites such as us. You can't find their code inside your "About Me" box or any other box. That is because they link their stylesheet on the bottom of the users profiles. So, if you used MySpace's profile editor, make sure you go back to it and click "Clear all" which is in between "Restart" and "?" buttons on the editor to clear the MySpace’s style.

  Having trouble with Myspace's Profile Editor not working for you?

  Click this link and we will fix it for you automatically (yes, we like spoiling our users)

  OR, You can follow this instruction to do it on your own (if you have difficulty, just use the above link, alright?)

   

  
  

  You have to use INTERNET EXPLORER when you use the Myspace Profile Editor. It doesn’t work in Fire Fox or any other browser.

  Here is a video Heathaaa! made showing how to CLEAR ALL from Myspace’s editor!! (Thanks Heathaaa!)

  Here are very detailed instructions for deleting your layout from Myspace's editor. Follow them EXACTLY as written!

  When you are signed in at myspace.com:

  1. Click "edit profile"
  2. On the right side you'll see three choices:
     View My Profile
     Account Settings
     Profile Editor
     Click on the last one: "Profile Editor"
  3. Click "Customize"
  4. On the right side you'll see the "Clear All" button. Click it.
  5. You'll see a message pop up that says "Are you sure you want to clear all your styles created on the MySpace Profile Editor?" Click "Ok".
  6. VERY IMPORTANT! If you don't wait for the page to load then you have NOT cleared all! Wait for the page to finish reloading. (again this may take a few seconds)
  7. Click the "Save" button.
  8. You'll see a message pop up that says "Are you sure you want to save your profile design?" Click "Ok".
  9. That's it! You will see your profile when the page finishes loading! :)

  Oh---also, you have to be using Internet Explorer to do this.The MySpace Profile Editor *Does NOT* work in Firefox or any other browser.

• I don't see my background on my profile page!

  There could be several reasons to this:

  1. You have your previous layout's code somewhere in your edit profile form that is messing up the layout. This could be hard to pinpoint, but we can't fix this problem for you. You will have to manually delete those code one by one and see which one is causing it.
  2. You used MySpace's profile editor and didn't clear their style. See the question above "New layout flashes on screen for a second and goes back to the old one. How come?!" for a detailed explanation.
  3. The page has not fully loaded yet. The background image loads at the very end so try to wait until the page loads fully.
  4. Our server is acting wacky. We store the images on a different server so that server might be temporarily down.
  5. You are looking at your MySpace homepage instead of your profile page. Believe it or not, this happens! View our blog entry about this for details.
• The auto insert didn't work!

  Network conditions and other factors beyond our control may happen from time to time, especially during peak hours, that prevents us from making a layout insert successfully and in such situations, users would have to insert the code themselves.

  In this case, try updating your profile manually.

  1. Log in to your Myspace account on MySpace.com
  2. Click "Edit Profile"
  3. Copy and Paste the CoolChaser code (you can find this under your "Current Layout" on my layouts page.)
  4. Click "Save All" at the top

  It might also help to watch our movie on how to update your MySpace profile manually.

• My page loads very slowly (some things don't fully load or show up)

  Your page will load slowly and do weird things like jumping and your widgets (music players, videos, counters, etc) will disappear and stuff for a few different reasons.

  1. You have lots of widgets. ( counters, music players, videos, quizzes, surveys, etc….)
  2. Myspace servers are busy with high traffic volumes.
  3. Your internet providers servers are busy with high traffic volumes.
  4. Your computer doesn’t have enough virutal memory (too many programs running in the background, and/or too many open programs running, and/or too much stuff on your desktop.)

  THINGS YOU CAN DO TO FIX IT:

  1. Restart your computer and go get a coffee and come back. (Sachiko does it!)
  2. Only display a few images and maybe one or two vids or other widgets at a time. And switch them out regularly. Put long surveys or quizzes in bulletins and blogs. (sometimes the code for these things isn’t very good and can conflict with layout codes) Just make bulletin announcements when you make new blog entries and tell your friends to check out your blog! It will make your page load faster and it will be more interesting to come back and visit to see what you will put up next. :)
  3. There isn’t much you can do about MySpace or your internet providers servers accept email them and complain that they need more servers.
  4. On your computer: Close any programs you aren’t using, close programs running in the background that you don’t need, clear off and organize your desktop. (if your desktop is cluttered with tons of pictures and videos, and other files etc… you need to put these in folders)

  The bottom line:

  The more stuff you have on your page at the same time = the longer it will take to load.

• I have a "bandwidth exceeded" message all over my layout! What's up with that!

  It means that whoever created that theme used up all their bandwidth for their images on Photobucket. Photobucket has a limit for free accounts so if someone makes a theme that gets popular, it’s very easy for that limit to go over. Then, you either have to get another theme or wait it out until the month resets. (the limit is per month, so the counter rests at the end of the month according to the date they signed up for their account.)

  If this happens to your own theme, make everybody happy and upgrate your Photobucket account to pro! :) or use a different photo hosting service such as http://www.hotlinkfiles.com. If it isn't yours, you can nag the creator of the theme to upgrade (yes, I upgraded too so it might work!), create your own theme, or get a new theme.

• Can I get the code instead of providing my MySpace account info?

  But then we will get tons of people asking us again how to update their profiles just like we did on one of our other sites :( We wanted to make it as easy as possible so people don't even have to deal with any messy codes!

  I guess we have to work hard (even more than now!) to gain our users' trust.

  UPDATE 3/4/08: We just launched a sister site CoolChaser.us that lets you grab codes for some of the more popular coolchaser layouts and backgrounds! So if you don't mind dealing with codes give CoolChaser.us a spin!

• My layout got messed up! How come my table is....

  There are couple of reason.

  1. You have a code somewhere in your edit profile form that is messing up the layout. This could be hard to pinpoint, but we can't fix this problem for you. You will have to manually delete those code one by one and see which one is causing it.
  2. You are looking at your MySpace homepage instead of your profile page. (heard this somewhere already?) Believe it or not, this happens! View our blog entry about this for details.
  3. You used MySpace's profile editor and didn't clear their style. See the question above "New layout flashes on screen for a second and goes back to the old one. How come?!" for a detailed explanation.

  If it's none of the above and you think it's our fault let us know.

• My friend's box (or contact box, font, network table, etc etc) is not showing up!

  Most probably, the code from your previous layout was still there and is conflicting with our code. Make sure you delete them and that should solve the problem!

  If you used MySpace's profile editor, make sure to clear their style. See the question above "New layout flashes on screen for a second and goes back to the old one. How come?!" for a detailed explanation.